Questions and answers

Welcome to the
FAQ section.

Here you will find answers to the most frequently asked questions about our services.

If you cannot find the answer to your question here, please contact us.

You can check into your room from 15:00 on the day of your arrival. If, contrary to expectations, your room is not yet ready, you can start your vacation and already enjoy the hotel’s facilities.

On the day of your departure, you can use your room until 11.00 am. After this time, you can store your luggage in our luggage room and continue to use our facilities until your departure.

Ask at our reception desk the day before your departure about availability and the surcharge for longer use.

Yes, as a guest of Casa Leon Royal Retreat you can use our parking spaces free of charge during your stay.

You can use our WiFi connection free of charge both in the communal areas and in your room.

We offer the option of organizing a transfer to pick you up from the airport. The cost per way is 69 EUR (up to 8 people). You can contact us at hola@casa-leon.es.

All rooms have a safe for free use.

Smoking is only permitted in the designated outdoor areas.

Our housekeeping and kitchen team will of course take your allergies or food intolerances into consideration at all times. Please inform us in advance at hola@casa-leon.es

We offer various activities such as: Yoga, Aqua Fit, personal training, games competitions or bike rental. Contact us directly for more information.

Pets are welcome at Casa León (with the exception of the indoor restaurant and pool area), but there is an extra charge. For your reservation, please contact us at reservas@casa-leon.es

Every day we offer our customers a free shuttle service to the lighthouse and Maspalomas beach.

Yes, our pool is heated.

Our pool attendant is present between 10:00-18:00. Outside these times you can use the pool at your own risk.

On our terrace you will receive towels which you can use in our swimming pool or solarium.

You can pay in the hotel with cash or Mastercard and Visa.

No, you have the option of making a bank transfer as a guarantee and payment method for your booking.

All our prices include half board with breakfast and dinner.

Breakfast: 08:00-10:30 h
Lunch: 13:00-17:00 h
Dinner: 18:30-20:30h
*Different opening hours possible in the summer and winter season

If you book via our website, you will receive your confirmation by e-mail. If you have any questions, you can contact us at reservas@casa-leon.es.

If you have booked via our website and received a confirmation email, you can make any changes to your booking via the link. Otherwise, please do not hesitate to contact us personally.

Nowhere else will you get a better price and better conditions. If, contrary to expectations, you find a cheaper offer for a stay with us, please contact us directly and we will adjust the price.

During the booking process on our official website, you will find a field where you can enter your promotional code. Your discount will then be displayed automatically.

Depending on the room category, our rooms are suitable for an occupancy of 1 to 3 people. If you specify the number of people traveling with you and the number of rooms, you will be shown the available rooms for the specified occupancy. If you require additional occupancy, you are welcome to contact us directly at reservas@casa-leon.es.

You can contact us directly by telephone on +34 928 797 080 or by e-mail at reservas@casa-leon.es

During the booking process on our official website you will find a field where you can enter your request for a double bed or 2 separate single beds

We are happy to organize your excursions and activities for you. We recommend that you book your activities directly after your room reservation. Contact us directly via hola@casa-leon.es

We look forward to receiving your event inquiry via reservas@casa-leon.es

Our team speaks several languages: Spanish, English, German and French are most commonly spoken