we will make every effort to make your stay at Casa León Royal Retreat as pleasant as possible. This also means that you know exactly what services we provide, what we vouch for and what liabilities you have to us. Therefore, please note the following general terms and conditions, which regulate the contractual relationship between you and us and which you accept with your booking.
1. conclusion of the contract
The contract is concluded as soon as the room(s) is/are ordered and confirmed, or if a confirmation is no longer possible due to time constraints, made available. Several purchasers shall be jointly and severally liable as principals for all obligations arising from this contract. Group and tour operators must provide the exact list of participants up to three weeks before arrival.
2. arrival and departure
Unless otherwise agreed in writing, the room cannot be occupied before 3:00 p.m. on the day of arrival and the room must be returned by 11:00 a.m. on the day of departure. The guest is kindly requested to inform the reception in case of a planned departure after 11:00 o’clock at the latest by 19:00 o’clock on the day before the departure.
3. services and prices
The contractual services result from the information in the reservation confirmation. The agreed prices are inclusive prices. Any increase in VAT after the conclusion of the contract shall be borne by the client. All prices are in Euro.
The Proprietor may provide the Guest with adequate substitute accommodation if this is reasonable for the Guest, especially because the deviation is minor and objectively justified. An objective justification is given, for example, if the room(s) have become unusable, already accommodated guests extend their stay or other important operational measures require this step.
The guest has no right to compensation for services ordered but not used.
Casa León Royal Retreat may require payment in advance to make a reservation. If this advance payment is not received on the account of Casa León Royal Retreat within the communicated payment deadline, the latter is entitled to withdraw from the contract. The withdrawal must be communicated immediately. Unless otherwise agreed in writing between the partners, payment will be made in cash or by EC or credit card, at the latest upon arrival. If an agreement on payment against invoice has been made, the customer shall pay the invoice no later than 10 days from the invoice date. The Proprietor is not obliged to accept non-cash means of payment such as checks or vouchers.
Depending on the type of booking, the contract between both parties will contain the applicable cancellation terms.
The contractual partner of the hotel or the guest as such or as host is fully liable to Casa León Royal Retreat for any damage caused by themselves or their guests. Any use of the rooms provided that deviates from the contract entitles the hotel to terminate the contract without notice. This shall not reduce the entitlement to the agreed remuneration.
Casa León Royal Retreat reserves the right to withdraw from the contract if the provision of the service has become impossible due to force majeure or industrial action, without this giving rise to claims for damages. Liability is excluded if the room or the containers from which items were stolen were unlocked or were not stored in the safe. Liability for valuables will only be accepted if they are deposited at the reception desk against receipt. Money is also to be deposited at the reception against receipt.
Casa León Royal Retreat is liable for the correctness of the service description in brochures as well as for the proper provision of the contractually agreed services. Important: Liability for high-value wardrobe or valuables can only be assumed if the staff has been made aware of the special value when depositing the wardrobe or valuables.
7. final provisions
In commercial transactions, the place of jurisdiction is the registered office of the hotel. Verbal agreements only become effective when Casa León Royal Retreat has confirmed them in writing. Should individual provisions of these General Terms and Conditions be invalid, this shall not affect the validity of the other provisions.
Casa León Villa y Restaurante S.L.
Calle Mozart No. 3
ES-35109 Monte León